Terms & Conditions
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These Terms & Conditions apply to bookings and services provided by Iceland Premium Transfer ehf. By making a booking with us, you agree to these Terms & Conditions.
1. Bookings
All bookings are subject to availability and confirmation.
Customers are responsible for providing accurate information when making a reservation, including passenger details, contact information, pickup location, destination, flight information, date, and pickup time.
Please check your booking confirmation carefully and contact us as soon as possible if any information is incorrect.
2. Prices and Payment
Prices are displayed at the time of booking and may vary depending on the selected service, vehicle, number of passengers, route, date, or additional services.
The total price applicable to your booking will be shown before payment or confirmed directly with you.
Payment must be made using one of the payment methods accepted by Iceland Premium Transfer ehf. or the third-party booking platform through which the reservation was made.
3. Airport Transfers and Flight Delays
For airport pickups, customers should provide the correct flight number when booking.
We may monitor the flight information provided and adjust the pickup time when reasonably possible in case of flight delays.
For airport arrivals, the driver will normally wait for up to 60 minutes after the actual flight arrival time.
If exceptional circumstances occur, customers should contact us as soon as possible. Additional waiting time may be accommodated where possible but cannot always be guaranteed.
4. Hotel and Accommodation Pickups
For pickups from hotels, guesthouses, apartments, or other accommodation, customers should be ready at the agreed pickup location and time.
The driver will normally wait for up to 15 minutes after the scheduled pickup time.
If the passenger cannot be contacted or does not arrive within the waiting period, the booking may be considered a no-show.
5. Cancellations and Refunds
Unless different cancellation conditions are clearly stated during booking:
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Cancellation 24 hours or more before the scheduled pickup: eligible for a full refund.
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Cancellation less than 24 hours before the scheduled pickup: normally non-refundable.
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No-show: non-refundable.
Bookings made through third-party platforms such as travel marketplaces or travel agencies are subject to the cancellation and refund conditions shown on that platform at the time of booking.
6. Changes to a Booking
Requests to change the pickup time, date, destination, number of passengers, or other booking details are subject to availability.
Changes that affect the route, duration, vehicle requirements, or service may result in an additional charge.
7. Luggage
Customers must provide accurate information about unusually large quantities of luggage or oversized items.
The amount of luggage that can be transported depends on the vehicle assigned to the booking.
We reserve the right to use a different suitable vehicle when necessary.
8. Passenger Responsibility
Passengers must behave responsibly and follow reasonable safety instructions provided by the driver.
Smoking is not permitted inside our vehicles.
Passengers may be responsible for the reasonable cost of cleaning or repairing a vehicle if they cause excessive damage or soiling beyond normal use.
We reserve the right to refuse or terminate transportation when passenger behavior creates a safety risk to the driver, other passengers, the vehicle, or other road users.
9. Children and Child Seats
Customers should inform us when a child will be travelling and provide the child’s age and any relevant information required to arrange an appropriate child seat.
Child restraints will be provided or required in accordance with applicable Icelandic law.
10. Tours and Weather Conditions
Icelandic weather and road conditions can change quickly.
Tours, routes, pickup times, and itineraries may need to be changed, delayed, shortened, rescheduled, or cancelled when necessary because of unsafe weather, road closures, official warnings, or other circumstances outside our reasonable control.
Passenger safety takes priority when making these decisions.
11. Northern Lights Tours
The Northern Lights are a natural phenomenon and therefore cannot be guaranteed.
Weather conditions, cloud cover, and aurora activity can affect visibility.
Failure to see the Northern Lights does not by itself mean that the service was not provided.
Any rescheduling or retry policy specifically offered with a Northern Lights product will be stated in that product’s booking conditions.
12. Delays and Circumstances Beyond Our Control
We make reasonable efforts to provide services according to the confirmed schedule.
However, delays may occur because of weather, road conditions, accidents, road closures, flight disruptions, government restrictions, or other circumstances outside our reasonable control.
Where appropriate, we will make reasonable efforts to contact affected customers and provide an alternative arrangement.
13. Personal Belongings
Passengers are responsible for their personal belongings.
Please check the vehicle before leaving it. If you believe you have left an item in one of our vehicles, contact us as soon as possible.
14. Third-Party Bookings
When a booking is made through a third-party platform, certain payment, cancellation, refund, or booking conditions established by that platform may also apply.
In case of a conflict concerning a transaction processed entirely through a third-party platform, the applicable conditions presented by that platform at the time of booking may govern that transaction.
15. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would not be permitted under applicable law.
To the extent permitted by law, Iceland Premium Transfer ehf. is not responsible for losses caused solely by circumstances outside our reasonable control.
16. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data protection laws.
17. Governing Law
These Terms & Conditions are governed by the laws of Iceland.
Any disputes will be handled in accordance with applicable Icelandic law and the rights available to consumers under applicable legislation.
18. Contact
For questions, booking changes, or other inquiries, please contact:
Iceland Premium Transfer ehf.
Website: www.icelandpremiertransfer.coÂ